Return & Exchange Policy

Return Eligibility

All returns and exchanges must be authorized in advance. To qualify, items must be unused, uninstalled, and returned in their original condition and packaging. Proof of purchase is required for all returns and exchanges.

Return Timeframe

Customers have 30 days from the date of receiving their order to initiate a return or exchange request.

Condition of Returned Items

To be eligible for return, items must:

• Remain unused and uninstalled
• Be in their original condition
• Include all original packaging and accessories

Return Process

To begin the return or exchange process:

1. Email us with your
2. Our customer service team will respond with return authorization instructions and the required details.

Refund & Exchange Policy

Refunds or exchanges will only be processed after the returned items are received and pass inspection by our quality assurance team.

Shipping Costs

• Customers are responsible for shipping costs incurred when returning
• Alternatively, returns delivered directly to one of our warehouse locations are

Free of charge.

• Please contact us via email for the appropriate warehouse return

Exceptions & Damaged Goods

• Damaged items must be reported within 72 hours of delivery to qualify for an
• Reports submitted after this period will not be

Important:

Eshleen Spaces Inc. is not liable for damages caused during shipping. The carrier is responsible for transport-related damage.

Upon delivery, the customer or installer must inspect all goods carefully. If any damage is noted:

• Document it on the shipping invoice
• File a claim with the carrier promptly

It is the responsibility of the installer, contractor, or homeowner to inspect products

Before installation.

Do not proceed with installation if any product is found to be damaged or defective.

Eshleen Spaces Inc. is not responsible for any failures, costs, or claims that could have been avoided through proper inspection prior to installation.